Returns And Exchange

 

 

If the sizing or style you have selected is not quite right, we offer a 30-days return period for all orders. This period starts from when the order was delivered.

 

To process a return or exchange please email us with your full name and order number to contact@aaliyahrae.com.au

Then post the item(s) you are returning back to us with your order number included in your parcel (cost to return is at the customer's expense). We recommend using a trackable postage method for all returns as we will not be held accountable for items lost in transit.

PLEASE RETURN ITEMS TO:

PO Box 10

Melton 3337

Victoria

Australia

 

Returned item(s) must be received in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached. Our team will inspect the return before we issue an exchange. If the item is perceived faulty, we will follow our internal two-step QC process before deeming it faulty and contact you with next steps.

Aaliyah Rae reserves the right to refuse the return if it does not meet our Return and  Exchange conditions listed above.

**Please note; We do not exchange, return or refund sale items; they are all final sales, so please ensure all terms and sizing information is read prior to purchasing.**

We will not be held responsible if your discount code was not applied at the time of check out. Purchase price is final once the payment has gone through.